How to request deletion
- Send an email to privacy@controlcare.io from the email address you use to sign in to ControlCare, with the subject "Delete my ControlCare account".
- Include your full name and the name of your school. If you want only some data deleted (for example, your face check-in photo) instead of the whole account, tell us which.
- We will confirm that the request came from the account owner, let your school know, and reply within 7 days. Deletion is completed within 30 days of confirmation.
If the app shows a "Delete account" option in your profile settings, you can also start the request there.
What we delete
- Your user profile and sign-in credentials (email, password, PIN).
- Your face check-in photo and face template, if you registered one.
- Your device registrations and push notification tokens.
- Your notification and app preferences.
What may be kept, and for how long
Some records belong to your school and may need to be kept by the school to meet childcare licensing, tax, accounting and other legal requirements, even after your account is deleted. These include:
- attendance and check-in/check-out records, incident reports and signed documents;
- invoices, payments and other financial records;
- messages you exchanged with the school, which remain visible to the school.
These records are kept only for as long as the school's legal obligations require, and are then deleted. In these records, your name may remain as the person who performed the action. Security and audit logs and backups are kept for a limited period and then deleted or overwritten.
Questions
Write to privacy@controlcare.io or see our Privacy Policy.
ControlCare System LLC
2101 Park Center Dr, Ste 150
Orlando, FL 32835
United States